Requesting Fluke Premium Care (FPC) or Gold Service

Requesting Fluke Premium Care (FPC) or Gold Service

Processes can vary depending on where you are located, but member service requests take priority at all of our authorized service centers.

All requests for FPC and Gold repair, calibration, loaner units, or accessory replacements must go through Technical Assistance. Note que: You will be asked for your contact information, model and product serial number(s) to verify coverage.

Ways to contact Technical Assistance in US and Canada

Support for Fluke Networks Products

EUA: #1-800-28FLUKE (1-800-283-5853)

[email protected]

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Click here to submit a Service request on the web

 

Support For Fluke Industrial Products

EUA: #1- (949) 930-2848

[email protected]

Tipo de Serviço

Processo/O que esperar

Reparo

  • Technical Assistance will verify support coverage, repair needs, and loaner entitlement (if applicable), and shipping address.
  • You will receive an RMA for your unit, overnight loaner unit (if applicable), and shipping instructions.
  • Sua unidade será reparada com prioridade no Centro de Serviços.

Calibração de fábrica anual

  • Technical Assistance will verify support coverage, models and serial number(s) and shipping address.
  • Você receberá um RMA e instruções para a remessa de sua unidade.
    Obs.: If a loaner unit is desired, we recommend you schedule your appointment at least 6 weeks in advance of your required calibration date. O conhecimento para transporte não requer agendamento com antecedência e pode ser emitido imediatamente.
  • Sua unidade será calibrada com prazo prioritário (menos de 5 dia) por meio do Centro de Serviços.  Espere de 1 (uma) a 2 semanas incluindo envio de e para o Centro de Serviços.

Reposição de acessórios

  • Technical Assistance will verify support coverage, models and serial number(s) and shipping address and isolate failure to the component if possible.
  • If a covered accessory that shipped with the kit is deemed defective or faulty, the accessory replacement will be ordered and shipped directly to you.
    Obs.: Em alguns casos, você precisará devolver o acessório com defeito/falha antes da remessa do acessório de substituição.