Accessing Priority Technical Assistance
Should you require TAC assistance simply call the Gold Hotline number you received with your welcome materials (find your local Gold Hotline number). Have your Gold ID and serial number ready for member verification.
The Gold Support program provides for 24 hour, seven days a week coverage for technical support except United States holidays (New Years Day, President's Day, Memorial Day, Independance Day, Labor Day, Thanksgiving and Day after Thanksgiving, Christmas Eve and Christmas). Our worldwide technical assistance center, staffed by trained technicians, is based at our corporate headquarters near Seattle, Washington in the United States and in Eindhoven (Netherlands). There may be times that technicians are busy helping other end users. Please do not hang up the phone. Leave a voice mail message, including your name, country and a phone number where we can return the call.